Technical Support

Troubleshooting

The Software asks for the Serial Number every time...

• You are using a Mac computer and installed from the disc...
• You have installed the software from the server computer...
• You are remotely logging in...
• User permissions not set up correctly...

The images in the program exercises and reviews are showing as "broken" images

This is most likely because the network path...

Failed to load \\appdata\something\EMTContentfile

This may be due to not transferring the Curriculum and User Data...

After a user has been created they do not show up...

This may be due to not transferring the Curriculum and User Data...

Error 2004

This is related to slow network speed.

Can't Find Application Data

• Click Start Menu and type %appdata%
• Open Computer and enter %appdata%
• Delete the EMTV3AIR folder

Updating EMT 3

• Visit the update page...
• View the installation video...
• Versions 3.00–3.03 require full uninstall

How to backup and import scores

• Navigate to User Data
• Copy XML files

To completely uninstall (Windows)

• Go to Control Panel → Programs...
• Delete EMTV3AIR folder

To completely uninstall (Mac)

• Drag EMT 3 to trash
• Delete preferences folder

Change .zip file type

• Right click the .zip file → Properties...

Locating Adobe AIR Application Installer on Mac

Alfred's Tone & Tempo Changer 2 is a software...

Installation Instructions

1. Put disc in computer
2. Open DVD-ROM Materials...
3. Run setup

If you need to install an update:

1. Click the U icon...
2. Download update...

FAQs

"I saw TnT2 in a book..."

"I already have TnT2 for one book..."

You can install TnT2 directly from the disc...

"Where do I find updates?"

Updates are available at the update page.

"Software installed but does not open"

"I don't see my book"

Reinstall, WAV files missing...

"TnT2 won't install on Mac"

Old version, try update...

"No sound is coming out"

• Select correct driver
• Check output channels

General Error Messages

"Macromedia projector has stopped working"

• Right click → Properties → Compatibility...

"Meters don't work"

Install newer QuickTime.

Other Media

MIDI

• Yamaha vs Roland channels...

SoundTrax CD

Tracks are split for practice...

SoundPax CD

PDF sheet music...

InstruTrax

Accompaniment tracks for extended works...

Platform Purple

Streaming and downloads...