Contact

Operating Hours & Response Times

• Business Hours: Monday – Friday, 8:00 AM – 4:00 PM (MT)
• Current Turnaround Time: Due to high inquiry volume, our response time is currently 3–5 business days.
• Note: To help us serve everyone faster, please avoid submitting multiple inquiries for the same request.

Need Quick Answers? Check Our Help Resources

Before submitting a form below, you may find instant answers to your question through our self-service guides:

Orders, Returns & Shipping

• Order Status & Tracking: Check your order confirmation email or log into your account to track shipment status.
• Return Policy & Order Modifications: Review our Orders & Returns Policy.
• School Purchase Orders: Apply for or manage school accounts at alfred.com/pages/school-purchase-orders.

Downloads & Software Support

• Redeem Online Content: Access your digital titles at alfred.com/pages/redeem-online-content.
• Software Assistance: Get help with Essentials of Music Theory, TNT, or MakeMusic Cloud via alfred.com/pages/technical-support.

Licensing & Submissions

• Permissions & Licensing: Request content reuse or licensing at alfred.com/pages/licensing.
• Music Submissions: View submission guidelines at alfred.com/pages/music-submissions.

General Questions

• Frequently Asked Questions: Browse common topics on our FAQs Page.
• Knowledge Base: Search our comprehensive Help Center for detailed guides and troubleshooting.

Submit an Inquiry

If you couldn't find the answer to your question above, please fill out the form below or email us directly at customerservice@alfred.com.